The Spa People
 
Tel: 011 784 3796   
Cell: 083 636 3461
E-Mail: sheila@thespapeople.co.za
Website: www.thespapeople.co.za

 

The Spa people describe their mission in 3 words: Relationships, responsibility and respect.

Relationships are their strength: They believe in the saying “treat others the way you would like to be treated” and are committed to your business, to each other and to having fun together. The Spa people believe success is built on quality relationships.

Responsibility for actions and results: The Spa People walk the talk and are 100% accountable for their actions. They honour their commitments to clients, employees and each other.

Respect for people: The Company is built on trust, openness, and honesty with respect and support for clients and each other, in all aspects of our business.

The Spa People team comes from diverse backgrounds and has many years experience in the spa and wellness industries.
  The team consists of Sheila Otieno-Osanya who has 16 years experience in Hotel & Spa Management & Spa Consulting. Leigh-Anne Wagner who has 13 years experience in Spa Management & Spa Consulting.

Services offered by the Spa People:

Spa consulting

     The Spa People offer spa development consulting services, from
     creating the business plan through to the launch of the facility.

        # Phase I: Business Plan

        # Phase II: Initial Investigation and Conceptual Planning

        # Phase III: Spa Development

        # Phase IV: Equipment & Product Procurement

        # Phase V: Pre-opening Operational Assistance

        # Phase VI: Spa Operations

Developing a new spa

While spas may be relaxing, exclusive and even glamorous, the legwork involved with developing a new spa isn’t. Over many years of managing and setting up spa operations in the 5-star hospitality market in South Africa, Kenya, Ethiopia and on American cruise ships, The Spa People have gained the experience needed to take care of every detail.

The Spa People can help you with the following when developing your new spa:

  # Spa consulting # Design and concept
  # Architect plans # PrProject management
  # Décor # Product procurement
  # Operational assistance  
                                    

The Spa People also provide 1 -3 years of on-going Spa Operational Management for and on behalf of the Spa Owners.

Improving an existing spa

The Spa People is the company that leading spas go to in order to find ways to improve the experience they are able to offer clients. When you partner with them, they spend time at your spa or salon to establish areas of concern and identify how and where you can improve the spa operation.

After assessing and analysing your business, they will provide you with a plan detailing how you can turn your operation around.

What The Spa People can do to improve
your existing spa:
  # Business and financials
  # Concept, Design & Layout
  # Treatment offering
  # Updating your equipment
  # Retail space
  # Standard Operating Procedure for staff to follow  
  # Staff
  # Compensation and training
  # Marketing
  # Performance and operation
  # Auditing
  # Mobile spa services

  
No business can improve their business without a long-term, strategic plan of action.
Take the guessing out of what needs to be done by hiring the best spa consultants in town – The Spa People

 
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